Terms and Conditions


Welcome to PDB Jewelry’s website terms and conditions for use. These terms and conditions apply to the use of this website at www.pdbjewelry.com. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.


Product Care

After each wear, gently wipe with a soft jewelry cloth and store in a jewelry box.

Please handle your pure dead brilliant piece with care. Silver, gold vermeil and brass pieces should be cleaned with special jewelry cleaning cloths available from most jewellers. Our pieces are meant to be worn day in day out and cleaning them on a regular basis will ensure you'll keep it fresh for years to come.

Return Policy

www.pdbjewelry.com will accept items for store credit only within 14 days of purchase. Item must be returned in new and resaleable condition. Exchanges will be subject to shipping charges. Once your return is processed, you will receive a pdbjewelry.com credit via email. Please note that we cannot refund shipping charges on returned items. Items received as gifts may be exchanged for another item of equal or greater value. 
Please note that sale items are non-refundable and non-returnable.

For returns information please send an email to info@pdbjewelry.com

Repair Policy

We will repair any piece purchased through pdbjewelry.com. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please email repairs@pdbjewelry.com. If you would like to repair your piece less than one year after purchase it is free, after one year the customer will be subject to a $40 repair fee.

Payment

We accept all major credit cards through our secure server (MasterCard, Visa, American Express, Discover, JCB and Diners Club International). We take all precautions to make sure our site is 100% secure. All credit card transactions are processed through Citibank FirstData, a secure trading online payment gateway that encrypts your details in a secure host environment. 

PDB Jewelry does not hold any of your credit card details, however except for negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.

For overseas customers, the price charged to the customer will be the exchange rate from the credit or debit card company.

Shipping

All online purchases are shipped via FedEx Ground (USA) or USPS International Express (International Orders).  US customers may upgrade to FedEX 2 Day for an additional cost.  For your security, a signature is required upon delivery. Additionally, purchases may not be shipped to a P.O. box. 

You may track the status of your shipment by using the tracking number sent to you via email at the time your order is shipped. 

Packaging

Your jewelry will be sent to you in a pure dead brilliant fleece bag. If you would like we can gift wrap your item for you in a pure dead brilliant box. Just email us with your request to info@pdbjewelry.com 

Let us know what you think!

We are always interested to know what our customers are thinking about our service and products, please send any feedback to info@pdbjewelry.com, we would love to hear from you.

For wholesale inquiries please email:

sales@pdbjewelry.com

For press inquiries please email:

press@pdbjewelry.com

Privacy Policy

PDB Jewelry LLC shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.pdbjewelry.com

By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately. We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.

PDB Jewelry LLC uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features. We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.